SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingandprincess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingandprincess.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I loved them, excellent
The truth is that the headphones sound quite good, although the only thing I would like was for it to also have the digital battery indicator, and its material is not the best but it's okay.
This is wonderful
excellent sound, good quality, the package arrived before the established date.
It is a good product, and it is worth the price.
The sound quality is good. The manufacturing material is acceptable considering the price. Beautiful shape. You cannot use it while running because it may fall. The usage time is around two hours with continuous use, and the battery can be charged from the box. Once and a half, considering the price. The quality is very acceptable
Very good product, sounds very good, happy with the purchase.
Fast delivery, product is good, thank you seller.
Good 👍
That's a good earphone ✌️
met my expectations excellent sound
Great
This is a great example of what you're looking for
Thankyou
Peace be upon you. The order has arrived. Thank you. It is in good health. The seller is frank and honest. The product is good. It sounds sound. Thank you for the good treatment with the customer.
Good
Good quality
Super
High quality 🔥 Ordered blue but got green light Very amazing price for its quality 🔥
Excellent, they sound very good and very pretty
Thanks.. items arrived fast. Good quality sound.. Battery is okay..
It arrived at an acceptable time and we thank the seller
The sound is good for the price that's what i can say. It will be great if they add little improvements to it and the battery 🔋 But all good
unfortunately broken upon receipt. please contact the seller
Toop article 😍 🥰
Nice, good sound
The headphones and everything in general are very good. The material feels quality and a very good color. They came earlier than expected. RECOMMENDATIONS: The headphones had a 96-time charging life, initially it seems like it's turned off but they're not. In the third photo, you can see the two dots on the hearing aid, which is where it charges. It has plastic there and they need to remove it in order to charge them. Then they will appear on Bluetooth as "X15". Another seamstress, these headphones sound very good, I did tests (being, walking, and moving my head very rudely and they don't fall), but yes, if they put it in the maximum volume, the other people will be able to hear jsjs.
acceptable
Received thanks. Not too bad
It's amazing
These headphones are good, have good sound, they are not the lights I expected, however, I am satisfied.
Good headphones for their price. Good sound, arrived in good condition. Wired charger included. Earphones fit well in ears, do not fall out. I recommend
Your products are very good thanks🙂
The sound itself is very good but the problem is that it is very uncomfortable also it came the other way around, the right hearing aid goes on the left and the left goes on the right I do not recommend the X15 but I think the X15PRO I suppose it will be better
It turned out well
Thanks to the trader crowned more than wonderful recommend buy it arrived in a short time
Highly acceptable products
The product is great Note only the battery does not last long with frequent daily use The quality of the sound I recommend it
It's green is my first experience, with hearing aids so I'll be testing, the light is green
Relatively good.
Thank you very much I received your product
Gostei
Good hearing aids, the quality is not so bad for the price.
Very good product, it came just in time and they are heard super well